Crisis communication & social media

One of the areas I'm really interested in at the moment is the impact of social media on crisis communication. So I was delighted to stumble upon a great presentation given recently by the excellent Shel Holtz at the Society for New Communications Research New Communications Forum in the US.

The Powerpoint deck and an audio recording of the session are available below - and they're well worth a listen/read. Shel talks about the topic with real knowledge and passion -an excellent recap on the basics of good crisis comms and the impact of social media on it. Here's the link:

Powerpoint - http://www.slideshare.net/shelholtz/social-media-and-crisis-communications-revisited
Audio recording - http://media.libsyn.com/media/fir/shel-sncr-crisis.mp3
I hope you find Shel's session as interesting and thought-provoking as I did.

Lee Smith on May 8 2009

0 Comments